Technology Releases - ERP Software

Epicor Customer Service Department Selected for Excellence in Delivering World-Class Global Support to its Customers Worldwide

Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, was named a finalist in the “Customer Service Department of the Year” category of the fourth annual Stevie Awards for Sales and Customer Service. The awards are presented by the Stevie Awards, which organises several of the world’s leading business awards shows including the prestigious American Business Awards.

“We are honored to be named a finalist in this prestigious award competition,” said Dan Whelan, senior vice president of worldwide support for Epicor. “We work closely with our customers to help assist them in maximising the value of their Epicor solution as they work to build competitive advantage, increase profitability and achieve market leadership. World-class, global support is at the core of our business philosophy, because it really is all about our customers.”

With a global customer base spanning over 150 countries, Epicor provides world-class customer service in support of its enterprise business software solutions. The company’s global support organisation works closely with customers to take ownership of business issues and assist them in finding creative solutions that enable them to achieve maximum benefits from their Epicor solutions.

Epicor customers can expect not only the most innovative enterprise solutions, but a matching level of service from a tenured support staff. From Epicor’s unparalleled professional services, to the company’s 24x7 global support team, Epicor has the products and resources customers need. Epicor’s far-reaching global support organisation can assist a customer in Taiwan, monitor an upgrade in Mexico and solve a shipping issue in Hungary. The company’s global infrastructure incorporates support centers located at every major operating region – The Americas, EMEA (Europe, Middle East and Africa) and Asia Pacific. Through these regional support centers, Epicor is able to provide support in more than twenty languages including English, German, Russian, Spanish, Chinese and more.

“Being named a Finalist in the Stevie Awards for Sales and Customer Service is an important achievement,” said Michael Gallagher, president of the Stevie Awards. “It means that independent business executives have agreed that the nominee is worthy of international recognition. We congratulate all of the finalists on their achievement and wish them well in the competition.”

Finalists were chosen by business professionals worldwide during preliminary judging from more than 500 entries. Members of the Awards' Board of Distinguished Judges and Advisors will select Stevie Award winners from among the finalists during final judging, to take place this week. In addition, as a finalist in the “Customer Department of the Year” category, Epicor has been entered in the People’s Choice Stevie Award for Favorite Customer Service  with voting open until February 12, 2010.  

Nicknamed the Stevies for the Greek word “crowned,” winners will be announced during a gala banquet on Monday, February 22, 2010 in Miami Beach, Florida. Nominated customer service and sales executives from the U.S.A. and several other countries are expected to attend. Details about the Stevie Awards for Sales and Customer Service, and the list of finalists in all categories are available at www.stevieawards.com/sales .

For more information:

• www.epicor.com/

<a href="http://www.whatech.com.au/technology-releases/erp-software/793-epicorr-named-finalist-in-2010-stevier-awards-for-sales-and-customer-service">Epicor® Named Finalist in 2010 Stevie® Awards for Sales and Customer Service</a>

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