Technology Releases - Telecommunications

Innovative Web 2.0 Operational and Customer Dashboard Provides First-of-its-Kind Customized On-Demand Self-Service Customer Reporting

InfoVista (Euronext IFV-FR0004031649) today announced the launch of a major new product at the TMForum Management World Americas Conference in Orlando, Fla. With a reputation for providing intuitive and innovative proactive service assurance solutions for service providers and enterprises, InfoVista continues to lead the market with the unveiling of Vista360, a Web 2.0 application that offers flexible and simplified management of operational and customer reporting. The application sits across any of InfoVista’s network, server, and application reporting solutions and leverages the company’s VistaFoundation® platform. Vista360 makes it possible for users in operational environments to create customized, on-demand reports without relying on IT or system administrators, making reporting real time, actionable, and relevant. Vista360 will enable granular awareness of the potential impacts to quality of service, while improving total cost of ownership and customer satisfaction.

The ad-hoc dashboard enables business users to take advantage of InfoVista data, unleashing the value of the VistaFoundation capabilities by exposing InfoVista’s rich data set to a larger audience. Offering easy-to-use drag-and-drop functionality, Vista360 allows users to freely and simply define the subset of data they want to look at and how they want to look at it, putting reporting power into the hands of all levels of stakeholders. Customer service managers, executive management, and operations professionals can now expedite the creation of user-specific reports with customized views, pinpoint network and service degradation in near real time, gain a high-level perspective of network utilization and return on investment, and generally improve operational troubleshooting. Additionally, Vista360 facilitates comprehensive customer reporting that ensures to customers that they are receiving the level of quality and service they contracted.

“The development of Vista360 speaks to InfoVista’s passionate commitment to lead the industry, and we are excited to bring this innovation to the market,” said Manuel Stopnicki, chief technology officer for InfoVista. “Having personally demonstrated the software to over 20 clients worldwide, and following a recent customer-preview event, I am delighted to report that Vista360 has been well-received and customer feedback is extremely positive.  Customized, on-demand reporting is something our customers have asked for, and we are very proud that Vista360 exceeds their expectations and will be immediately useful in their organizations.”

About InfoVista
InfoVista enables managed service providers, mobile operators, broadband operators, and enterprise IT organizations to ensure the availability and quality of the services they deliver at the lowest possible cost, empowering these organizations to successfully make the transformation from infrastructure providers to service providers. Our customers rely on InfoVista’s proven solutions for service and infrastructure performance management to successfully launch new and high-performance services, foresee potential service issues before they impact end users, reduce customer churn, and invest appropriately. Sample customers include Bell Canada, Bharti, BNP Paribas, Cable & Wireless, Citigroup, Defense Information Systems Agency (DISA), Deutsche Telekom, Fidelity Investments, JP Morgan Chase, KPN International, SFR, SingTel, T-Mobile, Telefonica, and Telstra. InfoVista is traded on the Euronext Paris (FR0004031649) and can be found online at www.infovista.com.

For more information:

• www.infovista.com

<a href="http://www.whatech.com.au/technology-releases/telecommunications/585-infovista-unveils-ground-breaking-vista360-at-tmforum-management-world-americas-conference-in-orlando">InfoVista Unveils Ground-breaking Vista360 at TMForum Management World Americas Conference in Orlando</a>

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